Role Overview

As a Senior Cloud Support Engineer, you will be at the forefront of delivering exceptional technical support for our cloud solutions. You’ll serve as a trusted advisor to clients, troubleshoot complex issues, and ensure the optimal performance of cloud environments. Your expertise will contribute to maintaining our reputation for outstanding service and innovation.

Key Responsibilities

• Technical Support and Troubleshooting:
  • Provide advanced technical support to clients for cloud platforms (AWS, Azure, Google Cloud).
  • Identify, diagnose, and resolve complex issues related to cloud infrastructure, applications, and services.
• Cloud Infrastructure Optimization:
  • Monitor system performance and recommend improvements for cost optimization and scalability.
  • Assist in designing and implementing robust cloud architectures.
• Customer Engagement:
  • Act as a point of escalation for critical issues, ensuring prompt and effective resolution.
  • Collaborate with clients to understand their needs and recommend tailored solutions.
• Automation and Scripting:
  • Develop scripts and tools to automate routine tasks and improve system efficiency.
  • Implement Infrastructure-as-Code (IaC) solutions using tools like Terraform, Ansible, or CloudFormation.
• Collaboration and Mentorship:
  • Work closely with cross-functional teams, including DevOps, developers, and product teams.
  • Mentor junior engineers and provide technical guidance to team members.
• Continuous Learning and Improvement:
  • Stay updated on the latest trends in cloud technology and incorporate them into best practices.
  • Proactively identify opportunities for process and technology improvements.

Qualifications and Skills

Required:

• Bachelor’s or Master’s degree in Computer Science, IT, or a related field.
• Minimum 5 years of experience in cloud engineering or support roles, with a focus on AWS, Azure, or Google Cloud.
• Deep knowledge of cloud platforms, virtualization, and containerization (e.g., Docker, Kubernetes).
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Strong understanding of networking, cloud security, and system design.
• Hands-on experience with Infrastructure-as-Code tools like Terraform, Ansible, or CloudFormation.
• Proven track record of troubleshooting and resolving complex technical issues.
• Excellent communication and interpersonal skills.

Preferred:

• Cloud certifications such as AWS Certified Solutions Architect (Professional), Azure Expert, or Google Cloud Professional Engineer.
• Experience with hybrid or multi-cloud environments.
• Familiarity with CI/CD pipelines and DevOps workflows.
• Strong customer service and stakeholder management skills.

Salary and Benefits

• Annual Salary: €70,000 - €90,000 (depending on experience and qualifications).
• Benefits Include:
  • Performance-based bonuses.
  • Generous vacation allowance and public holidays.
  • Pension scheme contributions.
  • Professional development programs and certification reimbursement.
  • Flexible working arrangements, including remote options.
  • Health and wellness benefits, including private healthcare.
  • Relocation assistance for international candidates (if applicable).

Why Join Us?

• Be part of an innovative, inclusive, and supportive work culture.
• Work on exciting projects with leading technologies.
• Enjoy opportunities for career growth and continuous learning.
• Contribute to impactful solutions that drive business success globally.