Key Responsibilities:

• Design, implement, and manage VoIP networks to ensure high availability and performance.
• Configure and deploy VoIP systems and devices, including IP phones, gateways, and servers.
• Troubleshoot and resolve VoIP network issues, ensuring minimal disruption to communication services.
• Optimize VoIP traffic flow and manage call quality across the network.
• Monitor VoIP network performance and provide proactive solutions to improve reliability.
• Collaborate with IT infrastructure teams to integrate VoIP systems with other network services.
• Work with vendors to evaluate, test, and implement new VoIP technologies.
• Conduct regular assessments of the VoIP network to identify opportunities for enhancements.
• Provide support and training for users on the effective use of VoIP systems.
• Document VoIP network configurations, best practices, and troubleshooting procedures.
• Participate in network security assessments to ensure VoIP systems are protected against threats.

Required Qualifications:

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• 1-3 years of experience in VoIP network engineering, implementation, or support.
• Strong knowledge of VoIP protocols (SIP, RTP, H.323, etc.) and systems.
• Experience with VoIP infrastructure devices such as PBX, SIP proxies, gateways, and IP phones.
• Proficiency with VoIP troubleshooting tools (Wireshark, tcpdump, etc.).
• Familiarity with quality of service (QoS) and traffic prioritization for VoIP networks.
• Strong understanding of networking concepts, including TCP/IP, VLANs, NAT, and routing.
• Good knowledge of network security protocols and methods for securing VoIP communications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to collaborate with diverse teams.
• Proficiency in Italian and English.

Preferred Skills:

• Relevant certifications such as Cisco CCNA, CCNP, or similar in VoIP/networking.
• Hands-on experience with specific VoIP platforms (e.g., Asterisk, FreePBX, Cisco CallManager).
• Experience with cloud-based VoIP solutions (e.g., AWS, Azure).
• Familiarity with network monitoring and management tools.
• Knowledge of advanced troubleshooting techniques for VoIP and SIP trunking.

Salary and Benefits:

• Comprehensive health and wellness benefits, including medical and dental coverage.
• Competitive salary based on experience
• Professional development opportunities, including training and certifications.
• Collaborative work environment with flexible working hours.